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Eligibility

No-Questions-Asked Return

    • You can return items if they are unused, unopened, and in their original condition and packaging, including all accessories.
    • Return requests must be submitted within 7 business days of receiving your item with proof of package integrity (photos or videos).
    • Please note that you will be responsible for the return shipping costs.

Exchange for Damaged or Defective Item

    • If your product was damaged during shipping or has functional defects, we’re happy to offer you an exchange.
    • Please report any damaged or defective items within 30 business days of delivery with proof (photos or videos).
    • Exchange shipment costs will be covered by us.

Reshipment of Missing Parts

    • If you receive an item missing parts or accessories, we will gladly reship the missing components.
    • Please make a reshipment request within 7 business days of receiving the item with proof of package integrity (photos or videos).
    • Reshipment costs will be covered by us.

Undelivered Package

    • If your item hasn’t arrived one week past the expected delivery date, please submit a request with any supporting evidence. We will work with the shipping company to find out what happened.

Proper Handling Requirement

    • Please note that items damaged due to improper handling cannot be exchanged.

Force Majeure Event

    • In the event of extraordinary circumstances beyond our control (natural disasters or logistical issues), some terms of our policy may change. We will work with you to find a fair solution.

 

Process

Submit a Request

    • To start your return, exchange, or refund request, please reach out to us at support@wobkey.com within the specified timeframe, and include any necessary proof.

Review and Approval

    • We will review and reply your request within 72 hours.

Resolution

    • If your request is approved, we will provide you with clear instructions to proceed. Refund or reshipment will be sent based on your request within 72 hours of approval.