Dear Wobkey,
Hello,
I am writing regarding my order (Order No. WB24731).
It has been over three weeks since the shipment was sent on March 19, but I have not received the package or any updates. I also have not received any notification from EZ Way.
I previously replied to the representative who asked for my Taiwan address in Chinese, but I have not received a response. I have also contacted your customer service, but have not heard back.
At the moment, I am unsure about the status or location of my shipment.
Could you please provide an update on the shipment status and a valid tracking method? The tracking number on your website currently shows “Not found.”
Thank you for your assistance.
Best regards,
Amber
